ipinPrivacy Policy
This page describes what we collect when you use ipin and how we keep that data protected. We take your privacy seriously. Our servers store your personal information with encryption, and we do not sell your data to third parties. We share information only when necessary to process your account, verify your identity, or comply with the law.
When you open an account on ipin, you provide your name, email, phone number, and date of birth. When you deposit, we receive payment details from your payment provider (DANA, e-wallet, mobile banking, local payment, or your bank). When you request a withdrawal, we verify your identity and cross-check your banking details. All of this data is handled according to our privacy terms, which follow below.
We do not retain payment card details on our servers. Payment processing is handled by third-party payment gateways that comply with international security standards. We never store your full card number or PIN.
What Data We Collect on ipin
We collect information you provide directly: your name, email address, phone number, date of birth, and residential address. We also collect your national identity document (KTP, passport, or driver's license) for Know Your Customer (KYC) verification.
When you use ipin, we log your login times, the games you play, your betting history, and your account balance. We collect data on your device—your browser type, operating system, IP address, and device identifier. We use this information to prevent fraud, detect duplicate accounts, and improve our platform performance.
We collect payment transaction data: the amount, the date, the payment method, and the transaction status. This information is used to process deposits and withdrawals, prevent money laundering, and comply with financial regulations in your jurisdiction.
If you contact our support team, we keep records of your messages, tickets, and our responses. These records help us resolve issues and improve our support quality.
Cookies and local storage on ipin
We use cookies to store your login session, language preference, and account security settings. Cookies expire after a period of inactivity. You can disable cookies in your browser, but you will need to log in manually each time you visit ipin.
How We Use Your Data on ipin
We use your personal information to verify your identity, process your deposits and withdrawals, and prevent fraud and unauthorized access. We use your payment data to reconcile transactions and detect suspicious patterns.
We use your gameplay data to calculate payouts, ensure fair odds, and comply with gaming regulations. We analyze this data in aggregate (without identifying you personally) to understand platform usage and improve game performance.
We may send you emails about account security alerts, withdrawal confirmations, bonus offers, or system maintenance. You can unsubscribe from promotional emails, but you will continue to receive transactional emails about your account.
We may share your data with law enforcement if required by a court order or warrant. We may also disclose data if we detect illegal activity or breach of our terms.
Third-Party Processors and Data Sharing on ipin
We work with payment processors (Stripe, 2Checkout, and other gateways) to handle deposits and withdrawals. These processors see your payment method and transaction amount but do not have access to your gameplay data. They are bound by their own privacy policies and international security standards.
We use email service providers to send transactional and promotional emails. We use analytics platforms to measure page load times, user behavior, and platform performance. These providers operate under data processing agreements that restrict how they use your data.
Our servers may be hosted by cloud providers outside Indonesia—for example, in Singapore or the United States. When your data is stored outside your jurisdiction, it may become subject to local laws in that jurisdiction. We choose providers with strong security certifications.
We do not rent, sell, or trade your personal information to marketing companies or data brokers.
Your Rights and Data Retention on ipin
You have the right to access the personal data we hold about you. You can request a copy of your data through your ipin account settings or by contacting our support team. We will provide the data within a reasonable timeframe.
You have the right to correct inaccurate or incomplete information. If your name or address has changed, update it in your account settings. If you notice an error, contact us immediately.
You have the right to request deletion of your account and associated data. However, we may retain certain data for legal compliance, fraud prevention, or to settle outstanding transactions. We retain gameplay records for a minimum of five years to comply with gaming regulations.
We retain your deposit and withdrawal history for seven years after your last transaction. We retain KYC documents for the duration your account is active and for five years after closure. We retain support tickets and communications for three years.
Data protection on ipin
- We use SSL encryption for all data in transit between your device and our servers
- We hash passwords and do not store them in plain text
- We limit employee access to personal data to only those who need it for their role
- We conduct annual security audits and penetration testing
- We notify you promptly if we detect a data breach affecting your account
Cookies and Tracking on ipin
We use session cookies to keep you logged in and remember your preferences. Session cookies expire when you close your browser. We use persistent cookies to store your language choice and device recognition—these remain for up to one year.
We do not use third-party tracking cookies for advertising or cross-site profiling. We do not share cookies with marketing networks. Our analytics platform may set cookies to track page performance, but this data is aggregated and does not identify individual users.
Security Measures on ipin
We encrypt all data in transit using TLS 1.2 or higher. Your login credentials and payment information are protected by this encryption. We use two-factor authentication to prevent unauthorized account access—when you log in from a new device, we send a verification code to your phone.
Our servers are protected by firewalls and intrusion detection systems. We monitor for suspicious activity 24 hours a day. If we detect an attempt to breach your account or our systems, we log the incident and may restrict access from that source.
Employees who handle personal data are trained in data protection and sign confidentiality agreements. We conduct background checks before hiring staff in security-sensitive roles.
Contact and Policy Changes on ipin
If you have questions about our privacy practices, contact our support team. We respond to privacy inquiries within five business days.
We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or a notice on ipin. If you do not agree with the updated policy, you may close your account. Continued use of ipin after the changes take effect means you accept the new policy.
Our jurisdiction notice: We comply with privacy laws in the jurisdictions where we operate. If you access ipin from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is protected under Indonesian privacy standards. We do not offer our services in jurisdictions where applicable law is incompatible with our data handling practices.