ipinTerms of Use
When you open an account on ipin, you agree to our terms of use, which set out your rights and responsibilities as an account holder, how we process your deposits and withdrawals, what happens if a dispute arises, and the legal jurisdiction that governs your use of our platform. These terms apply to all users accessing ipin from supported jurisdictions where our service is legally permitted.
Our terms protect both you and ipin. We enforce know-your-customer verification to prevent fraud, we limit account access through two-factor authentication for security, and we process withdrawals only to the original payment method you used for deposits. In return, we commit to fair gameplay, transparent odds, and timely withdrawal processing within standard timelines.
This page summarizes our key terms. By using ipin, you acknowledge that you have read these terms, understand them, and agree to be bound by them.
Account Opening and Eligibility
To open an account on ipin, you must be of legal age in your jurisdiction and not listed on any government sanctions list or account controls register. We do not knowingly serve users in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use of ipin comply with your own jurisdiction's law.
When you register, you provide your name, email, phone number, and date of birth. We use this information to verify your identity and prevent duplicate accounts. If you provide false information, we may suspend or close your account without refund.
Your username and password are your responsibility. Do not share them with anyone. ipin will never ask for your password. If you suspect unauthorized access, contact our support team immediately.
Two-factor authentication is mandatory on new devices
When you log into ipin from an unfamiliar browser or phone, we require a six-digit authentication code sent via SMS or generated by our ipin Authenticator app. This protects your account from unauthorized access.
Deposits, Withdrawals, and Payment Terms on ipin
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. E-wallet deposits typically credit within seconds. Bank transfers take a few minutes once your bank confirms the transaction.
Your first withdrawal may trigger Know Your Customer (KYC) verification. You must upload a photo ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement from the past three months). Processing takes a few hours, though peak periods or holiday seasons like Idul Fitri and Idul Adha may extend timelines.
Withdrawals are processed only to your original deposit method. If you deposited via mobile banking, your withdrawal returns to that local payment wallet. This prevents accidental misdirection and fraud. Once we approve your withdrawal, we send it to your payment provider on the same business day. The final timing depends on your bank or e-wallet, not on ipin.
We do not charge withdrawal fees. However, your bank or payment provider may apply their own fees, which are outside our control. Check your payment provider's terms for details.
Bonus Terms and Conditions
If we offer a welcome bonus or promotional credit, it comes with terms. Bonuses are typically non-withdrawable until you meet a specified play-through requirement (for example, wagering the bonus amount a certain number of times on eligible games). Bonuses expire if unused within a set timeframe.
Different games contribute differently to play-through. Live-dealer games typically count at a lower rate than slot games. We display these rates in the bonus terms before you claim the bonus.
Bonus terms may restrict which games you can play or how much you can wager per round. If you breach bonus conditions, we may void the bonus and any winnings from it.
Key terms on ipin
- Account opening requires legal age verification and identity confirmation
- Two-factor authentication protects your account on new devices
- Deposits via online payment, e-wallet, mobile banking, local payment, and banks process within minutes
- Withdrawals return to your original deposit method; KYC verification may be required
- Bonuses carry play-through requirements and game restrictions
- We prohibit multi-accounting, collusion, and exploiting system errors
- Disputes are resolved through arbitration, not court proceedings
Prohibited Activities and Account Suspension
We prohibit several activities on ipin. You may not create multiple accounts, share your account with others, use automated tools or bots to place bets, collude with other players to exploit games, or attempt to hack or manipulate our systems. You may not place bets from jurisdictions where wagering is prohibited.
If we detect prohibited activity, we reserve the right to suspend or close your account without refund. We may also forfeit any winnings and report serious violations to relevant authorities.
If you believe a game malfunction has occurred (for example, a card displayed incorrectly or a payout calculated wrong), you must report it immediately to our support team. Do not continue playing and attempt to exploit the error. If we confirm a malfunction in your favor, we may reverse the winnings. If in our favor, we may suspend your account pending investigation.
Dispute Resolution and Jurisdiction
If you have a complaint about ipin, you must contact our support team first. We will investigate and respond within five business days. If you are not satisfied, you can escalate to arbitration—a neutral third party will review both sides and make a binding decision. Arbitration is faster and less costly than court.
These terms are governed by the laws of the jurisdiction where ipin operates. By using ipin, you agree to submit any dispute to arbitration in that jurisdiction. You waive the right to sue in court or join a class-action lawsuit.
Our jurisdiction notice: Access to ipin's services is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Data Protection and Privacy on ipin
We collect personal information (name, email, phone, ID) to verify your identity and prevent fraud. We store this data on secure servers using encryption. We do not sell your data to third parties. We share data with payment providers only when necessary to process your deposits and withdrawals.
We keep your data for as long as your account is active and for the period required by law after closure. You have the right to request access to your data, correct inaccuracies, or request deletion, subject to legal retention requirements.
Limitation of Liability
ipin provides the platform "as is." We do not guarantee uninterrupted service. If our platform is temporarily unavailable due to maintenance, technical issues, or events beyond our control, we are not liable for any losses you incur.
We are not responsible for unauthorized access to your account if you share your password or fall victim to phishing. We are not liable for losses caused by your internet connection, device malfunction, or third-party services (such as your bank or e-wallet provider).
Our liability to you is capped at the amount you have deposited in the past 12 months. We are not liable for indirect, consequential, or punitive damages.
Amendment and Termination
We may update these terms at any time. We will notify you of material changes via email or a notice on ipin. If you do not agree with the changes, you must close your account. Continued use of ipin after the changes take effect means you accept the new terms.
We may close your account at any time for any reason, including violation of these terms, detection of fraud, or cessation of service in your jurisdiction. Upon closure, we will process any pending withdrawals within standard timelines and close the account.
These terms constitute the entire agreement between you and ipin regarding your use of our platform. If any term is found unenforceable, the remaining terms remain valid.